JOIN OUR TEAM! RewardOps is a dynamic, growing company located in the heart of Toronto’s downtown core. We launched just over 6 years ago and are moving into an exciting new phase of growth. Our company is committed to excellence and our workplace culture inspires innovation within a collaborative, modern environment. We are a growing team of talented (awesome) people working together building a great product and company.

Our product: A B2B e-commerce SaaS platform that supports loyalty programs’ rewards management functions and is integrated using our modern REST APIs with rewards suppliers and other loyalty programplatforms. RewardOps’ offering is disrupting a large global market, providing a more capable product with much more flexibility and major reduction in cost for our enterprise level clients.


What you’ll be working on:

As a Manager, Partnership you will work closely with current clients to help drive relationships from inception to growth by providing insights and advice into the optimization of their reward catalogue and programs. You will possess a proven track record as an excellent account manager with an aptitude for technology that enables you to successfully maintain relationships, help you grow into advanced platform features and inform you on all new features and functionality.

In this new role, you will be an integral part of the growing client service team. You will have day-to-day relationships with the teams of our large enterprise clients in the banking, travel and loyalty management business. You are encouraged to invent and take ownership on internal initiatives and client challenges. You will manage a cadence with our clients and track their performance to ensure that they are growing with the RewardOps platform. You will interface with internal stakeholders, driving collaboration to ensure the voice of the client is heard throughout the product management lifecycle. You will track client priorities and issues as they are developed and work internally to remove potential roadblocks that may occur.

What we offer:

  • Rare opportunities to learn and grow your career with challenging projects
  • Attractive compensation and benefits
  • Fun, creative and collaborative culture, built by diverse teams who are passionate about innovation

Job Specifications:

  • Develop full understanding of customer’s existing and desired business environment to determine functional and technical requirements
  • Continuously maintains a significant understanding our product including, but not limited to: current product offerings, hosting and technical architecture, product demonstrations, roadmap enhancements, case studies of referenced accounts
  • Onboard and integrate new clients - work with their team to uncover process requirements and educate them on the RewardOps’ APIs and functionality
  • Generate insights from data captured and turn into actionable initiatives for clients
  • Work with clients to optimize reward catalogs based on specific needs and demographics
  • Troubleshoot escalated customer service requests, summarize the issue and manage internal stakeholders to resolve
  • Provide strategic insight into partners’ programs, identifying opportunities to drive adoption of RewardOps’ capabilities

Requirements:

  • Bachelors degree or relevant experience
  • Strong sales orientation with a passion for fulfilling client needs
  • 3+ years of B2B account management
  • Excellent oral and written communication skills, solid analytical skills with ability to interpret data and results
  • Bonus points for a technical background, experience working with APIs, SaaS platforms and ecommerce and/or loyalty
  • This role is based in Toronto, downtown, will require some travel and observing office hours in multiple time zones
  • Sense of humour