Looking for an opportunity for career advancement in a fast-growing industry, starting with a fun and rewarding career?

We are a dynamic, growing company. We launched just over 7 years ago and are moving into an exciting new phase of growth. Our workplace culture inspires innovation within a collaborative, modern environment. We are a growing team of talented people working together building a great product and company.

Our product: A B2B e-commerce SaaS platform that supports loyalty programs’ rewards management functions and is integrated using our modern REST APIs with rewards suppliers and other loyalty program platform.

The Marketplace Specialist is the primary contact for support and training for customer service concerns and issues relating to our client and vendor support. You will manage every requests through our service software and ticketing systems. You will be in charge of monitoring service trends for escalation or improvement as required and communicate them accordingly. The Marketplace Specialist understands how to interpret service issues, troubleshoot them and recognizes how to communicate the resolution effectively.

What you’ll be working on

  • Provide client platform support including training
  • Manage queries and issues reported by various global clients
  • Liaise with clients and vendors to answer product related questions
  • Collaborate with the Product Team to troubleshoot support issues in a timely manner
  • Relay support feedback and trends to manager and the Account Team, providing context and a clear understanding of the client’s objectives
  • Communicate and coordinate with internal departments

Skills & Requirements

  • Minimum 2 years in client support or equivalent experience
  • Familiarity with Zendesk or any other customer service software and support ticketing system
  • An understanding of e-commerce and/or loyalty and rewards, SaaS Platform and APIs would be beneficial
  • You are personable and equally like to learn and teach
  • Incredibly organized with the ability to multi-task and an excellent communicator
  • You are web-application-savvy; you have a knack for learning and understanding deep applications and systems
  • You have a knack for identifying issues and clearly communicate their resolution

Perks that we take seriously and you will love:

  • Great opportunities to learn and grow your career with challenging projects
  • Attractive compensation and benefits
  • Fun, creative and collaborative culture, built by diverse teams who are passionate about innovation

RewardOps is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. If you have any difficulties using our online system and you need accommodation, please reach out to us at jobs @ rewardops.com

More About RewardOps:

Our Vision is to lead and empower the engagement revolution through trailblazing commerce

Our mission is to help enterprise-level companies maximize value for consumers everywhere.
We deliver on this mission by offering flexible engagement commerce technology that evolves with you.
With honest collaboration and transparency, we supercharge engagement to help you go further.